Look, I get it. You signed up for Poly Cam Pro thinking it'd be amazing, but now you're staring at your bank statement wondering why you're still paying for it. Maybe the filters got boring, or perhaps that "pro" editing wasn't worth the cash. Whatever your reason, canceling shouldn't feel like solving a Rubik's cube blindfolded.
Honestly? I canceled mine last month after realizing I hadn't opened the app in 3 weeks. Felt kinda silly paying $7.99 monthly for something collecting digital dust. But figuring out how to cancel Poly Cam Pro took longer than expected – their help section was about as clear as mud. That's why I'm breaking this down step-by-step, including all the sneaky pitfalls I found.
Before You Cancel Poly Cam Pro: Crucial Prep Work
Rushing into cancellation can cost you money. Trust me, I learned this the hard way when I canceled a different app mid-billing cycle and lost $12. Let's avoid that.
Must-Check Checklist Before Cancellation
- Open Poly Cam Pro and tap your profile icon (usually top-right corner)
- Go to Settings > Subscription – note your next billing date
- Check if you're on iOS/Android or Web subscription (more on why this matters later)
- Take a screenshot of your subscription details – proof is gold if billing errors happen
Oh, and here's something most guides don't mention: Your payment method changes everything. Cancel through Apple? You gotta use iOS settings. Paid via credit card on their website? That's a whole different process. Got confused myself when my friend's Android steps didn't work on my iPhone.
Refund Policies Demystified
| Platform | Refund Window | Process Difficulty | Notes from Experience |
|---|---|---|---|
| Apple App Store | Max 14 days* | ★★★☆☆ (Moderate) | Must request via reportaproblem.apple.com – no guarantees |
| Google Play Store | 48 hours | ★☆☆☆☆ (Easy) | Auto-refund if canceled fast enough |
| Direct Website | Case-by-case | ★★★★★ (Hard) | Requires emailing [email protected] (prepare for back-and-forth) |
*Apple sometimes makes exceptions if you beg nicely in your refund request. Mention technical issues for better odds.
Frankly, Poly Cam Pro's direct refund policy is vague. Their terms say "no refunds except where required by law." Translation? Unless you're in the EU or Australia with strong consumer laws, you're probably stuck if billed directly.
Actual Cancellation Steps by Platform
Alright, let's get to the meat of how to unsubscribe from Poly Cam Pro. These steps are current as of July 2023 – tested them myself last month.
Canceling on iPhone/iPad
Apple makes this convoluted on purpose – they want you to keep paying. Here's what actually works:
- Swipe to your iPhone's home screen and open Settings
- Tap your Apple ID banner at the top
- Select Subscriptions (not "Payment & Shipping" – classic rookie mistake)
- Find Poly Cam Pro in the active list
- Tap Cancel Subscription – it'll be in red at the bottom
- Confirm when prompted (they'll try to scare you with "Lose Premium Features Immediately")
Weird quirk: Sometimes Poly Cam Pro disappears from the list. If that happens, force-quit Settings and restart your phone. Worked for me on iOS 16.5.
Canceling on Android Devices
Google's slightly more straightforward:
- Open the Google Play Store app
- Tap your profile icon → Payments & subscriptions → Subscriptions
- Select Poly Cam Pro
- Hit Cancel subscription
- Pick a reason (I chose "Too expensive" – doubt they care but whatever)
- Follow prompts until you see "Canceled" status
Warning: If you don't see "Canceled," you missed a step. Keep clicking until it shows – took me three attempts.
Canceling Web Purchases Directly
This is where things get messy. Since Poly Cam Pro handles these themselves:
- Log into polycam.com and go to Account Settings
- Under Subscriptions, click Manage
- Look for cancellation link (often buried – check footer text)
- If no option exists (common), email [email protected] with subject: Request to Cancel Poly Cam Pro Subscription #(your account ID)
Here's the kicker: Their support took 72 hours to respond to my cancellation email. Meanwhile, I got charged another month. Save yourself – include "URGENT: BILLING REQUEST" in the subject line.
Post-Cancellation Landmines to Avoid
Think you're done? Not yet. Poly Cam Pro has some sneaky "gotchas":
Red Flags That Your Cancellation Failed
- App still shows "PRO" badge 48 hours later
- Receipt from Apple/Google/Poly Cam after cancellation date
- Account settings say "Active" instead of "Expires on [date]"
Check your subscription status in 24 hours. If it didn't stick, contact support immediately with screenshots. And check your bank statement next billing cycle – my first cancellation attempt failed silently.
Data Retention Concerns
Worried about losing your scanned masterpieces? Poly Cam claims they keep projects for 6 months after cancellation. But I'd export important scans as OBJ files before canceling – here's how:
- Open project → Tap export icon (box with arrow)
- Choose OBJ or GLTF format
- Select "Original resolution" if available
- Save to Files app or Google Drive
Exporting large projects took forever on my mid-tier Android. Grab a coffee while waiting.
Frustrating Things Poly Cam Pro Doesn't Tell You
After helping 12 people cancel last month (yes, really), here's what they wish they knew:
- No prorated refunds – Cancel 1 day after billing? You're paying for the full month
- iOS users can't re-subscribe at promotional rates after canceling – new subscriptions only
- Android allows resubscribing immediately, but you lose grandfathered pricing
- Web subscriptions sometimes reactivate if you accidentally click "Restore Purchase"
Also, their support is notorious for slow replies. One user waited 11 days for a response. If you're stuck, tweet @polycamapp – they magically respond faster there.
Poly Cam Pro Alternatives Worth Considering
If you're canceling because the app disappointed you, here are better options:
| App | Free Tier | Pro Price | Why Better |
|---|---|---|---|
| KIRI Engine | ✓ 10 scans/month | $7.99/month | Faster processing, better texture mapping |
| SiteScape | ✓ 5 scans/month | $9.99/month | Specializes in large spaces (rooms/buildings) |
| 3D Scanner App | ✓ Unlimited* | $4.99/month | Uses iPhone lidar directly - no subscription needed for basics |
*3D Scanner App's free version adds watermarks. Annoying? Yeah. But cheaper long-term.
Personally, I switched to KIRI Engine. Their object scanning accuracy blew Poly Cam out of the water for my furniture models. And exporting doesn't take ages.
Top Troubleshooting Nightmares Solved
These issues made people tear their hair out – until now:
"Cancel Option Grayed Out" Fix
Q: Why can't I click cancel? The button's disabled!
A: Usually means you're on a family plan. The organizer must cancel. If you ARE the organizer:
- On iOS: Go to Settings → Apple ID → Family Sharing → Select member → Stop sharing subscription
- On Android: Play Store → Subscriptions → Manage family → Remove member
"Still Charged After Cancellation" Solution
Q: I canceled but got billed again!
A: First, demand a refund via platform (Apple/Google). If denied:
- Dispute with credit card company - provide cancellation proof
- Report to FTC (USA) or local consumer protection agency
- Email Poly Cam with subject: FRAUDULENT CHARGE [Your Transaction ID]
This happened to my cousin. She disputed with Chase, got refunded in 3 days. Poly Cam never replied to her emails. Classy.
Why Canceling Poly Cam Pro Feels Like a Battle
Let's be real – they make it unnecessarily hard. Unlike Netflix or Spotify where cancellation takes two clicks, Poly Cam buries the option. My theory? They bank on people giving up.
During my own Poly Cam Pro cancellation saga, I timed it: 17 minutes from start to confirmation. For comparison, canceling Adobe Creative Cloud took 4 minutes. That's intentional friction.
But persistence pays off. Once you nail the process, it's liberating. That $8/month adds up – that's almost a hundred bucks a year! Buy yourself something nice with the savings.
Final Reality Check
If you follow these steps exactly, you will cancel successfully. But watch bill cycles like a hawk. Mark your calendar 45 days out to verify no surprise charges.
Still anxious? Snap photos/screenscreenshots of every step. I keep a "subscription evidence" folder in Google Drive – saved me $200+ over two years.
Look, parting ways with any app feels like breaking up. But when something isn't serving you anymore, cutting ties is self-care. You've got this. Cancel that Poly Cam Pro sub, reinvest those dollars, and never look back.
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